Frequently Asked Questions.

Droou is built for insurance agents, PoSP agents, and brokers. It also works for IMDs, banks, NBFCs, auto dealers, fleet owners, and corporates that manage insurance policies.

No. Droou is a technology company. We don't sell insurance, and we never deal with your customers. Your clients and your commissions always stay yours.

Excel and diaries need manual entry and never remind you of anything. Droou fills in policy details automatically, finds any policy in seconds, and alerts you before every renewal. That saves you hours every week.

Droou offers AI policy upload, bulk upload, email auto-fetch, renewal alerts, a business dashboard, lead management, branded policy sharing, Excel download, team logins, and commission tracking (Beta).

Yes. Every policy detail is encrypted with AES-256, bank-grade encryption, before it is stored, and it is protected in transit with TLS 1.2 or higher. The Droou team cannot view your policy contents. Your clients and commissions always stay yours.

No. Your policy details are stored in encrypted form, and our team cannot view their contents. We can only see whether your account is active.

Yes. AutoFetchoo uses Google-verified, read-only access. It can read your policy emails but cannot send, delete, or change anything. Nothing is added to your policy list until you confirm it.

You do. Every policy and customer record in your Droou account belongs to you.

Sign up free at droou.com or download Droou from Google Play. Log in, and you get all Zebri features with 100 free policy uploads for your first 7 days.

Enter your mobile number, verify with the OTP, and set your MPIN. That's it. You need no password and no email to get started.

No. Signing up is free. You get all Zebri features with 100 free policy uploads for your first 7 days, and then you continue on Ziva, our Lifetime FREE plan.

Yes. Droou is available on Google Play and on the web at app.droou.com. Log in on either one with the same mobile number.

Yes. Our team offers a free live demo on Google Meet and walks you through every feature. Contact us to book a slot.

Tap Upload, select your policy PDF, and tap "Droo it". The AI reads the PDF and extracts the customer name, insurer, premium, policy dates, and more within seconds.

You can upload general insurance policy PDFs, such as motor, health, travel, fire, marine, and SME, and the AI extracts the details automatically. You can add life insurance policies through manual entry or an Excel upload.

Yes. You can add life insurance policies through manual entry or a direct Excel upload.

Yes. Bulk Upload lets you add many policy PDFs in one go. It is available on the Zayra, Zini, and Zebri plans.

AutoFetchoo syncs your email and brings in policies automatically. When a policy email lands in your inbox, it appears in Droou for you to confirm, with no upload and no typing. You can connect one or more Gmail accounts, and duplicate policies are blocked. AutoFetchoo is available on the Zini and Zebri plans.

Unlock the PDF first, save the unlocked copy, and then upload it. Droou cannot open password-protected files.

Raise a support ticket directly from your Droou login. You can do this for an AI reading error or any other system issue, and our team will review it and get back to you. You can also write to us at support@droou.com.

Your PDF list shows how many policies were uploaded and how many failed. If an upload fails, raise a support ticket from your login and our team will help.

Droou tracks the expiry date of every policy you upload and alerts you before each renewal is due. A renewal calendar shows what is done and what is pending. Renewal Alerts are free on every plan.

Yes. Renewal notice upload is available on every plan and uses credits from your monthly limit.

Missed renewals are parked under Opportunity, so Droou reminds you in time next year. The customer isn't lost for good.

It shows your total premium and policy count in YTD, MTD, and daily views. You can break it down by insurer, line of business, and IMD, and see renewed versus pending policies. It also includes separate Health and Motor reports.

The AI Summary is a short, clear summary of each policy, created automatically when you upload it. The summary gets deeper as you move up the plans: Standard on Ziva, Advance on Zayra, and Pro on Zini and Zebri.

A Family Group brings a family's members, vehicles, and policies together on one screen. It makes cross-selling and renewals easier.

Yes. Excel Download is available on the Zini plan. Zebri adds Excel downloads with custom fields.

Yes. On the Zini and Zebri plans, the policy PDFs you download carry your name, logo, and services on the first page. Set this up under My Profile, and upload your logo from Edit Profile.

Yes. Lead Management lets you capture, track, and follow up on prospects in one place. It is available on the Zini and Zebri plans.

Yes. Document Management lets you upload and keep customer KYC documents with their policies. It is available on the Zayra, Zini, and Zebri plans.

Kaun Dega Jawaab is Droou's daily insurance quiz inside the app. Play, keep your streak going, climb the leaderboard, and win Zcoins.

Yes. Refer & Earn is in the Settings section of the app. Invite fellow agents and earn Zcoin rewards.

Droou has four plans. Ziva is Lifetime FREE with 20 policy uploads a month. Zayra is ₹800/month or ₹6,000/year with 100 uploads a month. Zini, our Most Popular plan, is ₹1,600/month or ₹12,000/year with 500 uploads a month. Zebri is ₹3,200/month or ₹24,000/year with 2,000 uploads a month. Annual billing saves 37.5%. New users get every Zebri feature with 100 free policy uploads for the first 7 days after their first login.

Yes. Ziva is Lifetime FREE, with 20 policy uploads every month. It has no expiry and no hidden charges.

Yes. For the first 7 days after your first login, you get 7-Day Welcome Access to every feature of Zebri, our top plan, with 100 free policy uploads. After that, you continue on Ziva, which stays Lifetime FREE.

One credit equals one policy upload. Each plan gives you a fixed number of credits every month.

Choose based on how many policies you handle each month. Under 20 policies: Ziva (Lifetime FREE). 20 to 500 policies: Zini, our Most Popular plan, with AutoFetchoo, branding, and lead management. 500+ policies, or a full team: Zebri.

You save exactly 37.5% on any paid plan when you pay yearly.

Yes. Upgrade whenever your business grows, and the new features and credits unlock right away.

Yes. Zini lets you manage multiple agents under one agency. Zebri adds staff logins with access control. Droou also works for brokers, banks, NBFCs, auto dealers, and fleet owners.

Sub-agents are agents working under your agency. On Zini and above, they get their own login and can upload their policies. Team members are your office staff. On Zebri, you create their login IDs and decide what each person can access.

Yes. Commission Management (Beta) shows what you have earned and what is still pending. It is available on the Zebri plan.

Raise a support ticket directly from your Droou login for any issue, and our team will respond. You can also email support@droou.com.