Privacy Policy

Last Updated: 05-09-2025

DROOU values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DROOU mobile application.

By using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our App or website, we may collect the following information:

• Personal Information
  • Mobile number (used for registration and login via OTP).
  • Name, email address, and other contact details.
• Insurance Information
  • Uploaded policy copies, policy details, renewal dates, and related documents.
• Business Data
  • Transaction records, business tracking details, and usage history.
• Device & Technical Information
  • Device type, operating system, app version, IP address, and usage analytics.

2. How We Use Your Information

• Register and authenticate users through mobile number and OTP.
• Provide services such as uploading, storing, and managing policy copies.
• Help you track insurance and business-related data.
• Improve user experience and enhance app features.
• Send important notifications such as policy renewal reminders or service updates.
• Ensure compliance with legal and regulatory requirements.

3. Data Sharing & Disclosure

We respect your privacy and do not sell your personal data. We may share your data only in the following cases:

• With Service Providers: Trusted third-party vendors who help us operate the App (e.g., cloud storage, OTP service).
• For Legal Compliance: When required by law, regulation, or government request.
• Business Transfers: In case of a merger, acquisition, or business restructuring.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee 100% security.

5. Data Retention

Personal data and policy documents are retained for as long as you use our services.

You can request deletion of your account and data at any time by contacting us at support@droou.com.

6. Your Rights

• Access and review your personal information.
• Request correction or deletion of your data.
• Withdraw consent to data processing (may affect App functionality).

7. Third-Party Services

Our App may use third-party services (e.g., OTP authentication, analytics) that may collect limited data as per their own privacy policies. We recommend reviewing their policies for more details.

8. Children’s Privacy

Our App is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you believe a child has provided us data, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective once posted within the App. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or data handling practices, please contact us:

Droou Technology
Email: support@droou.com
Phone: +91 9727155011